C3N: a living, breathing, learning healthcare system



Chronic illness harms too many and costs too much. The current health system encourages clinicians to focus on individual incidences of illness rather than continuous, collaborative care. The result: while most Americans have at least one chronic condition, we receive only about 50% of the care we need.

That’s why Lybba has joined with the James M. Anderson Center for Health Systems Excellence and ImproveCareNow to create C3N, a new model for devising and testing innovations in clinical care and research.

A founding member of C3N, Lybba is working with nearly 50 pediatric gastrointestinal clinics nationwide to connect patients and clinicians with real-time data. To start, C3N aims to radically improve care for Crohn’s disease and ulcerative colitis, then replicate the model for all chronic illnesses.

Lybba is designing tools that help patients track their health between appointments, visualize their health over time via clear and engaging graphics, more easily communicate with their physicians using online and mobile applications and even choose to share their medical data with other patients and researchers. By increasing patient engagement, C3N can transform the experience and outcomes of illness, and accelerate the discovery and application of new knowledge.

Our Lybba design process for C3N began with ethnographic research and persona development, to identify user goals and the ecosystem in which the product would be used. Inspired by the Wagner chronic care model and based on our research, we created representative patient personas and scenarios. We then selected successful prototypes, from dozens, that were identified as most useful given user goals, taking the mystery out of lab results.

Funding for Lybba’s C3N efforts has come from the National Institutes of Health, the Agency for Healthcare Research and Quality,The California Endowment and individual donors. We need your support to extend the benefits of C3N to even more patient communities.

  1. Megan Blanchard

    This is so exciting. It would be wonderful to apply this tool to other common chronic illnesses as well, like asthma or even acne. There’s a huge market for such a tool!